CareTen Promise – CareTen

The CareTen Promise

The CareTen Promise is our philosophy that brings us together, and sets us apart. It’s at the heart of our work in home care and guides us to be outstanding today and even better tomorrow. We are committed to providing an exceptional experience for everyone we serve—our clients, their families, our community—and each other.

Mission

CareTen is united by a shared purpose: to provide exceptional home care—with trust, empathy, and nurture—to each client, every day

Vision

CareTen will be the nation’s most trusted and compassionate team of home care professionals, providing peace of mind for families and exceptional care for their loved ones.

Values

Trust

CareTen is united by a shared purpose: to provide exceptional home care—with trust, empathy, and nurture—to each client, every day

Empathy

We believe empathy is demonstrated by tuning into the needs of our clients and understanding their perspective. In turn, they’ll seek to understand us—building long-lasting relationships with outstanding results.

Nurture

We believe it is our responsibility to care for and encourage the growth and development of our clients and employees as they are the heart of our work

Promise to Our Community

We are committed to improving the communities we serve. How we bring this to life:

We believe in making a difference and building relationships in the communities we serve.
We embrace diversity and show respect for everyone.
We engage and strengthen our neighborhoods through community service.
We empower local caregivers with meaningful opportunities to support local families.

Promise to Our Clients

We provide exceptional in-home care and service to our clients—they are the reason we’re here.
How we bring this to life:

We serve together for our clients.
We use innovative technology to connect family members with their loved one’s care team.
We commit to being outstanding today and even better tomorrow.
We keep our word and follow through on our commitments.
We follow best practices to ensure the best possible care, safety, and well-being of our clients.
We anticipate others’ needs and are led by a desire to help with compassion and humility.
We hold ourselves to the highest standards.
We are in-tune with our clients’ needs and feelings and are aware of the impact of our actions.

Promise to Our Employees

Promise to Our Employees We provide a supportive, caring environment for our employees—our greatest asset.
How we bring this to life:

We are like-minded people who perpetuate a culture where all feel valued and respected.
We recognize and reward those who consistently hold themselves to the highest standards.
We continually look for new ways to support our employees so they can focus on their clients.
We promote teamwork, inclusion, and integrity.

Promise to Our Organization

We ensure sustainable, long term growth by reinvesting in our mission and people.
How we bring this to life:

We are invested in the financial health of the organization so we can grow to serve more people.
We search for new ways to innovate and be more efficient—using our resources wisely.
We listen actively, seek to understand, ask for feedback, and are open to change.
We are CareTen ambassadors and enjoy being part of something bigger than ourselves.